FAQs

A: The differences are more apparent in the hair's reaction to water, heat, or air drying. For longer-lasting curls on any of the hair, it is recommended to roller-set hair with a hair-setting lotion.

Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tend to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than Indian Hair.

Peruvian Hair is a little coarser and thicker in texture than Indian and Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures. The curly texture becomes more curly when wet or washed.

Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2-3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.

Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily

Q: Can The Hair Be Colored Or Bleached?

A: Our hair is 100% unprocessed virgin human hair, so it can be dyed or bleached. In general, it’s easier to darken the hair than to lighten it, we recommend dyeing darker since it’s difficult for the original color to fade. And dying needs strict requirements on time and dyestuff, Please don’t curl or bleach so frequently, treat the hair just like your own hair. Or it will be damaged easily.

Q: What About The Quality Of The Hair， Where Does The Hair Come From?

A: Donmily Hair extensions are made of 100% human remy hair. Remy's hair is high-quality hair that lasts up to a year and blends very well with your own hair, almost no tangling, and matting when you wear it, all the cuticles are intact, running in the same direction (at the time of collection). Purchasing hair extensions from ethical hair sources is not only about the moral aspect but also guaranteeing the high quality of our hair products.

Q: What Does The Wig Density Mean Like:130% 150% 180%?

A: Densities for lace wigs(full and lace front wigs)can actually start from 80% of the average hair density(80,000 strands based on the patience figures above)and usually go up to 180% of average hair density(180,00 strands based on the patience figures above). The standard density for lace wigs(full lace wigs and lace front wigs)is between 130% and 150%(so 130,000 and 150,000 based on the machine figures above) If the aim is to wear hair that looks natural any lace wig with a range of 130%-150% are often referred to as medium density Full lace wigs and lace front wigs with higher densities will usually cost more due to the extra labor involved to ventilate(or weft).

• About Order

 Q: How do I pay for an order?

A: To pay for your order at Donmily mall, follow the steps below:

1) Select the order and click the "BUY NOW" button

2)Choose paypal、paypal V2、stripe(credit cards)、zip(quad pay) payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:

Credit cards: VISA, MasterCard, Paypal, and American Express

Now we add payment methods： PayPal V2、zip（quad pay）.

Interac: You can pay for your order online. please note that the cardholder must have access to online banking.

Q: Why did my payment fail?

A: If your payment for an order has failed, please check it is not due to the following situations: Card security code failed Please note that an incorrect card security code could cause payment failure. The card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund If you meet the insufficient fund error log when you make a payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment because at present debit card or business card is unable to be supported.

Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

Q: Why was my item/order canceled?

A: Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

• About Shipment

Q: What Shipping Methods Do You Offer?

A: We offer USPS, UPS Standard & DHL Express Shipping in North America, Europe, Southeast Asia & Australia; FedEx Express Shipping in the Middle East, South America, Africa& Other.

Q: How can I track my order?

A: Here is how you track your order:

Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.

If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

Q: I can't track my order using the tracking number provided. What can I do?

A: If you can't track your order using the tracking number provided:

1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.

2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?

A: Normally the package can be delivered within 3-5 days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.

Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q: What if I forget my password?

A: We can quickly email you a link to reset your password. Click here to go to the login page and then click "Reset Password".

Q: When will I get my refund?

A: Please take it easy that the fund is guaranteed as Donmily knows how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Donmily.

When Donmily's customer service informs you that your refund has been completed, your money will usually be returned to the bank card or account you paid for.

PayPal: usually 1-5 working days

Credit card: usually 1-10 working days

Quad pay: usually 1-10 working days

You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is one) to follow up on the Refund status.

Q: How To Avoid Hair Tangling And Shedding?

A: The wefts are double-drawn machine wefts to prevent possible shedding. If you have to cut the weft to adjust the hair volume for your installation, please make sure to seal the edges of the wefts to keep them from shedding. And never wash or comb the hair with too much strength, or it will break off. You’d better choose the round with a wide-toothed comb. We don’t suggest combing the curly items. We want to reassure you that we always check the quality of the hair very strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding. Usually, hair gets tangled because of a build-up of dirt, salt water, chlorine or dryness. You can wash your hair regularly by tooth comb with high-quality Shampoo and Conditioner, and combing your hair daily.